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[sticky] Help via PM - A guide.

Off-topic > [sticky] Help via PM - A guide.

  • [deleted user]

    12
    I'm writing this on behalf of many of us who are receiving messages looking like:

    I'm stuck on <insert level here> I cnt do it. PLZZ HLPPPP!

    If you wish to elicit a response from the person you are asking, then you should observe the following etiquette:

    1. If English is not your first language, please state this so we can see that you genuinely are making the effort to talk to us, rather than a lazy guy with English as a first language not using it correctly.

    2. Check the forums first. Please. This isn't hard, and there are many threads containing hints and many of them will see you through your problem (with enough effort)

    3. If you are still intent on sending a PM, please ensure the person you are messaging has solved that challenge first.

    4. If you still have a question at this point, please state the level you are stuck on, what you think the challenge is looking for, what you have tried, and any information which you may help us understand where you are at in the challenge (some of them are multi-step) and what you want to know.

    5. PLEASE BE PATIENT. There is nothing worse than logging on to find many PMs from the same user asking the same thing or sending reminders. (This has not happened to me personally on this site, but has happened multiple times on others)

    6. If you are not happy with your response or it doesn't help, then feel free to ask for more clarification, but please understand that the user has given you information that they feel will help you. Maybe you just need to reflect on it more. Be sure to thank the user. We love having people appreciate our help, and we will be more likely to help in future if we remember you as one of the 'polite ones'

    7. Return the love! If a user asks you for assistance on a challenge you have solved in future, then help them in a similar manner providing they are following the above guidelines. The world can be a happier place if everyone plays nicely.

    Thanks,
    sabre
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